Account & Data Deletion
At ShifaLink, we respect your right to control your personal information. In accordance with Google Play's Account Deletion Policy and applicable data protection regulations, you can permanently delete your account and associated personal data at any time.
Delete Directly Inside the ShifaLink Mobile App
If you have the ShifaLink app installed on your Android device, you can delete your account immediately without waiting:
- Open the ShifaLink app and sign in.
- Tap the Profile tab in the bottom navigation.
- Select Settings.
- Scroll down to the Danger Zone section.
- Tap Delete Account and confirm.
Submit Web Deletion Request (Out-of-App)
If you have uninstalled the app or no longer have access to your mobile device, you can submit your request using the web form below or by writing directly to our Data Protection Officer:
Email: privacy@shifalink.health
Subject: Request for Account Deletion
Include: Your registered phone number and registered email address for identity verification.
Submit an Account Deletion Request
Fill in the details associated with your ShifaLink account. Our verification team will confirm your identity and complete the deletion workflow within 30 calendar days.
Data That Is Permanently Deleted
Upon processing your request, the following information is permanently scrubbed or dissociated from your identity:
- Account Credentials: Hashed passwords, active authentication tokens, and refresh sessions.
- Profile Details: First name, last name, phone number, email address, and profile pictures.
- Saved Addresses: Physical delivery addresses, GPS coordinates, and home care service location pins.
- Device & Push Tokens: FCM device notification tokens and active hardware session registrations.
- Marketing & Notification Preferences: SMS, WhatsApp, and promotional communication consents.
Data Retained for Statutory Compliance
Under Indian healthcare law and statutory financial regulations, certain records must be retained for mandatory audit periods:
- Clinical Consultations & Prescriptions: Doctor consultations, issued digital prescriptions, and clinical notes are archived for 3 years as mandated by the National Medical Commission (NMC) Registered Medical Practitioner Regulations and Telemedicine Guidelines.
- Financial & Tax Transaction Logs: Razorpay payment identifiers, fee receipts, and GST invoices are retained for up to 7 years in compliance with tax audit and accounting regulations.
- Security & Fraud Prevention: Anonymized audit logs of account deletion requests to prevent unauthorized identity theft or disputed transactions.
What happens after you submit a request?
Once an out-of-app request is submitted, our compliance team issues an acknowledgement within 48 hours. Upon security verification with the registered phone/email, your account is deactivated, and complete deletion is finalized within 30 days. You will receive an official confirmation notice once done.
Grievance Officer Contact Details
For any queries or escalations regarding personal data deletion or privacy rights, you may contact our designated Grievance Officer under the Information Technology Act & DPDP:
Grievance Officer • ShifaLink Healthcare Technologies (AQOOI) • Srinagar, J&K 190001 • Email: privacy@shifalink.health